Over the past year, I’ve heard from hundreds of local people in Exmouth and Exeter East who are fed up with poor property maintenance, even as their service charges keep rising. Time and again, FirstPort Property Management has been at the centre of these concerns.
This is not an isolated problem affecting only our area. Similar complaints have been raised right across the country, showing that these issues are part of a wider, national pattern of poor performance.
I have met with other MPs and with FirstPort’s managing director in Parliament to raise the widespread concerns local people have shared with me. The evidence was clear: FirstPort’s service is continuing to fall far short of the standards people in Exmouth, Exeter East, and across the nation deserve. I have made it clear that their excuses are not good enough and real change is needed.
FirstPort responded with several promises, including improved staff training and a company-wide restructuring aimed at better service. While these are positive steps, words alone do not solve the problems our communities continue to face.
Customers across the country deserve better. FirstPort must improve its service, listen to its customers, and operate with transparency and integrity. I will continue to work on this issue until it is resolved.
If you live in Exmouth or Exeter East and have experienced poor service from FirstPort or other property management companies, please get in touch with me at [email protected]. I will ensure your concerns are heard and acted upon.
Your voices matter. I remain committed to securing better accountability and improved services for our communities.
